Returns & order help
Let’s help make it right. If something is wrong with your order, talk to us. We are a small family business, and we want you to enjoy what you bought.
Direct digital purchases
Because digital files can be delivered immediately, refund requests are reviewed individually rather than automatically approved. Contact us if your files are missing, cannot be opened, do not match the purchased edition, or you were charged twice. We will review the order and work with you on the appropriate correction, delivery help, or refund. For a Calendar project pass, contact Y&L support with your Calendar order reference. Refund requests are reviewed case by case.
How to request help
Email [email protected] with your order reference, the email used at checkout, and a short description of the problem. A screenshot can help with an error; hide any sensitive payment details. Please contact us before buying the same edition again.
Printed orders placed here
Contact us promptly with your order number for a cancellation, address correction, return, or damaged or incorrect set. Changes depend on whether preparation or shipping has begun. Please include photos when something arrives damaged or incorrect, and contact us before sending a return so we can review the issue and give you instructions.
Etsy and physical orders
For an Etsy order, message us from that order so the purchase details stay together. The listing and Etsy order terms explain the applicable return or cancellation options. If a printed set arrives damaged or incorrect, include photos of the issue and packaging so we can help. Custom-order changes depend on the agreed order terms and whether production has begun.
Approved refunds
If a refund is approved, it is returned through the original payment provider to the original payment method. Your bank or provider determines when it appears. We cannot promise a specific bank processing date.
Your rights
Nothing in this policy removes consumer rights that apply by law. Orders through Apple or another platform follow that platform’s support and refund process.